FREE SHIPPING TO CANADA & USA
Last Day for In Stock Vday delivery is Feb 5th>

Customer Care

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SHIPPING

We offer FREE Fedex Ground shipping in Canada or the US (currently limited to the 48 contiguous states) on all of our jewelry. For all other shipping destinations, please email us for a custom quote.

Shipping estimates:
READY TO SHIP COLLECTION - 2 to 5 business days
MADE TO ORDER (all pieces not in the Ready To Ship Collection) - 12 to 15 business days

See our Holiday 2024 Order Deadlines here.

If you have another deadline request please email us or text us in the chat at the bottom of your screen.

All REY FJ jewelry is made in, and ships from, Toronto, Canada.

RETURNS

Each of our pieces is made-to-order just for you, therefore, aside from a production defect, we cannot offer returns. We do however offer free sizing on all rings, within 2 band sizes, within 30 days of receipt of purchase. Before you order, please be sure to measure your ring size either with our free ring sizer kit (which we are happy to mail to you) or consult our Size Guide here.

WARRANTY

We offer a one-year warranty on all of our jewelry. The warranty covers manufacturing defects and workmanship; however, becomes void if the product has been subjected to misuse or has been altered by anyone other than an authorized representative of Rey Fine Jewelry.

Please note:
(1) The customer will be responsible for any shipping charges related to a warranty repair.
(2) We reserve the right to void the warranty on any item that shows signs of modification, abuse or damage beyond normal wear, as deemed by our jewelry professionals.
(3) We are not be responsible for lost or stolen items.

RING SIZING

It’s easy! We can send you a free ring sizer (you only pay for shipping) or simply go to our Size Guide for instructions on how to measure your own ring size at home.

Please contact us if you cannot find your ring size on our chart for custom ring sizing and pricing.

PRODUCT ORIGINS

All of our products are proudly made in our hometown of Toronto, Canada. We value the importance of eco conscious products and it is our mission is to adhere to responsible, ethical, social and environmental practices. From sourcing post-consumer recycled gold, using ethically sourced diamonds and gems, to creating eco-conscious, recyclable, or reusable packaging, we never sacrifice on our standards. When you purchase a REY FJ piece, you are making an investment towards your future self and future generations.

JEWELRY CARE

If your jewelry is solid gold, soak it.
Add a few drops of dish detergent into a small bowl full of warm water, swirl to mix. You can leave your gold jewelry in the soap mixture for up to two hours.

If your jewelry has stones, don’t soak it.
Instead, dip a soft cloth into the soap and water mixture and carefully wipe down your jewelry.

If your jewelry has dirt or residue build-up, buff it.
Gently buff with a soft-bristled child's toothbrush, or delicately dislodge dirt with the tip of a toothpick.

Pat dry and let completely air dry on a clean, soft cloth before putting back into storage.

If your jewelry includes a silk cord, steam it.
Your Japanese silk cord should not get wet but can be steamed with a clothing steamer if it develops any wrinkles.

General solid gold jewelry care, wear it.
Solid gold jewelry is precious but is meant to be worn. The only damage it will sustain is with extreme pressure like knocking it or weight-lifting. Or with consistent exposure to harsh chemicals like chlorine. So stick to saltwater pools if you can!

When you aren't wearing it, keep gold jewelry in a jewelry box that is lined with felt, or your REY FJ pouch, to prevent moisture build-up or any tarnishing.

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